Policies, Terms & Conditions of Services
We aim to provide professional services to parents and children, in our consultations, updating of progress, preparation, and delivery of lessons or coaching, and in every way possible, we aim to give you a good quality of service.
Our teaching approach is multi-sensory, structured, and progressive with games and activities factored into the lessons.
GUARANTEES, CONCERNS, COMPLAINTS & REFUNDS
We guarantee to provide professional and high-quality tutoring programmes and Live Online Group Sessions, (as far as possible!)
If there are any concerns or complaints about the standard of tutoring or coaching, please contact us as soon as possible, in order to work out the best solution for you and your child. We will do our best to make sure our services are professional and accommodating to each student and family. Refunds will be considered if standards are not met.
Please contact me on the Contact Form.
TERMS and CONDITIONS
All lessons will be conducted in a friendly, but professional manner, according to the times and days agreed. Face-to-face private lessons will require an Agreement/Contract, alongside a personal initial consultation to plan the child's learning, afterwards, lessons will commence as agreed.
PARENTS need to:
Make a booking and an online payment, BEFORE the lessons begin, this is usually a month in advance. Parents may book a free consultation online to discuss their child's needs, before booking any lessons or classes.
Make sure children arrive and are ready for their lessons at the agreed time day and place, whether in person, online, or in groups.
Parents need to inform me if their child is unable to attend a lesson, or they need to cancel lessons or if they are taking a holiday break, I will need to know at least 48 hours in advance, if not before; in which case we may be able to reschedule or your child can watch a recording of the lesson, if available.
If your child is SICK then, parents need to contact me at least 48 hours, or as soon as possible, so
other arrangements can be made.
If parents wish to cancel our tutoring services, they need to give a minimum of a week's notice.